Refund Policy
Last updated: 5 July 2026
Free Basic access
LotoLens includes a free Basic tier with no time limit and no payment required, so you can explore the Service before deciding whether to subscribe. You are never charged for Basic access.
Paid subscriptions
The paid Pro tier is billed in advance on a recurring basis through our payment processor (Stripe), on the monthly or yearly plan you choose. You can cancel at any time from your Account page; cancellation stops future charges, and you keep your paid access until the end of the current billing period, after which your account returns to free Basic access.
Refunds
Because the Service provides immediate digital access, subscription fees are generally non-refundable once a billing period has started. If you believe you were charged in error — for example a duplicate charge, or a renewal you had already cancelled — contact us at help@lotolens.com within 14 days and we will review your case in good faith.
Changes to or Discontinuation of a Lottery Product
Lottery operators may change the rules, number range, draw format, prize structure, or lottery matrix of a lottery product. They may also suspend or permanently discontinue a lottery.
1. Changes to the Lottery Matrix or Draw Format
If the official matrix or draw format of a lottery changes, LotoLens may need to create a new analytical system for the revised format.
Analysis under the revised system will begin from the first official draw conducted under the new matrix or format. Historical draws from the previous format may be retained separately but may not be combined with the new-format data where doing so would reduce the accuracy or validity of the analysis.
Customers who hold an active subscription to the affected lottery at the time of the change will continue to receive the same subscription tier for the revised lottery product once it becomes available.
As a goodwill gesture, those customers will also be offered one month of access to one additional available lottery product of their choice. The temporary access will be provided at the same subscription tier that the customer held for the affected lottery, subject to product availability. To arrange it, contact us at help@lotolens.com.
2. Permanent Discontinuation of a Lottery
If a lottery is permanently discontinued by its official operator, LotoLens may cease providing updates, analysis, or related services for that lottery.
A customer with an active paid subscription to the discontinued lottery may transfer the unused remaining period of that subscription to another available lottery product of their choice.
The replacement product will be provided at the same subscription tier as the discontinued product. The transfer will cover only the remaining period of the existing subscription and will not extend the original subscription expiry date.
3. Availability and Implementation
Replacement products, goodwill access, and revised analytical systems are subject to technical feasibility and product availability.
LotoLens will make reasonable efforts to implement a revised lottery system after an official format change. However, temporary interruptions may occur while the new system is developed, tested, and deployed.
Your consumer rights
Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable laws.
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